01Rate payer
PROCESS 01
Register a rate payer account
Create a rate payer profile and complete the registration checks.
USER MANUALS
Practical guides for every role.
Rate payer, supervisor, agent and assembly training in one place.
Choose your training collection, then find the task you want to complete. Each guide includes a process flow and annotated application screenshots, with a PDF to read or print and a Word copy for training.
4 training collectionsPublic downloads. No sign-in needed.
TRAINING COLLECTION 01
Manual 1 — Rate Payer Training
Eight practical guides for rate payers and assembly support staff.
02Assembly staff
PROCESS 02
Create a rate payer account as assembly staff
Help a rate payer create an account and hand over the secure setup process.
03Rate payer
PROCESS 03
Access your rate payer account on the web
Sign in from the website and find your account workspace.
04Rate payer
PROCESS 04
View bills and arrears
Find current bills, review arrears and understand amounts due.
05Rate payer
PROCESS 05
Pay bills or arrears on the web
Choose a bill, follow the payment steps and check your payment result.
06Rate payer
PROCESS 06
Request account statements
Request a PDF statement by email and track its processing status.
07Rate payer
PROCESS 07
Check your locality weather
Find the weather information available for your locality.
08Rate payer
PROCESS 08
Personalize your theme and skin colour
Choose System, Light or Dark mode and arrange your dashboard.
TRAINING COLLECTION 02
Manual 2 — Supervisor Training
Five focused guides for supervising agents and field work.
01Supervisor
PROCESS 01
Access your supervisor account on the web
Sign in securely and find your supervisor workspace.
02Supervisor
PROCESS 02
See agents assigned to you
Find your assigned agents and review their team information.
03Supervisor
PROCESS 03
Allocate jobs to your agents
Select an assigned agent, schedule field work and review the allocation.
04Supervisor
PROCESS 04
View individual agent performance
Review an agent's activity and the performance information available to you.
05Supervisor
PROCESS 05
Find your assigned boundary and territory
Locate assigned divisions and blocks and understand the limits of your work area.
TRAINING COLLECTION 03
Manual 3 — Agents Training
Six practical guides for agents carrying out assigned field services.
01Agent
PROCESS 01
Access your agent account
Sign in securely and recognise your agent account and assigned work.
02Agent
PROCESS 02
Distribute bills
Find an assigned bill-delivery task and record the field service evidence.
03Agent
PROCESS 03
Initiate bill payments
Prepare an authorised payment request and understand the rate payer's next steps.
04Agent
PROCESS 04
Update property and business profiles or collect data
Record property, business or rate payer information through the permitted field workflow.
05Agent
PROCESS 05
Find your supervisor
Identify your supervising officer and the support information shown in your workspace.
06Agent
PROCESS 06
Find your assigned boundary and territory
Locate your assigned work area and check the boundaries before carrying out a service.
TRAINING COLLECTION 04
Manual 4 — Assembly User
Thirteen practical guides for assembly administration, rates and billing.
01Assembly administrator
PROCESS 01
Access your assembly administrator account
Sign in securely and find your assembly administration workspace.
02Assembly administrator
PROCESS 02
Create assembly users
Create authorised supervisor and agent accounts within your assembly.
03Assembly administrator
PROCESS 03
Manage assembly users
Find, review and update accounts and use the secure password-reset process.
04Assembly administrator
PROCESS 04
Configure assembly payment options
Configure Paystack, Hubtel or GhIPSS and select the gateway used by your assembly.
05Assembly administrator
PROCESS 05
Create divisions in your assembly
Create a division and map its boundary within the assembly area.
06Assembly administrator
PROCESS 06
Create blocks within a division
Create a block and map its boundary inside the correct division.
07Assembly administrator
PROCESS 07
Create revenue streams
Create property and business revenue streams from the approved reference catalogue.
08Assembly administrator
PROCESS 08
Set rates
Set and review the charges used by the current revenue-stream billing rules.
09Assembly administrator
PROCESS 09
Create properties and assign a rate payer
Register a mapped property and link it to the responsible rate payer.
10Assembly administrator
PROCESS 10
Create businesses
Register a mapped business and verify its contact and owner information.
11Assembly administrator
PROCESS 11
Generate a BOP bill
Assign the approved permit revenue stream and generate a bill for one business.
12Assembly administrator
PROCESS 12
Generate business bills in bulk
Choose the billing coverage, start a business billing run and check its results.
13Assembly administrator
PROCESS 13
Print bills
Open, review and print individual bills or save their PDF copies.
Keep a guide close by
Save a PDF for quick reference, or use the Word copy in your next training session. For help with a particular account, assignment or territory, contact your assembly support team.